Return and exchange policy

Zan Moda is dedicated to customer service and satisfaction. We do not have a return ,exchange
, repair service unless it is proven that the piece is damaged upon receipt or the design size
does not match the measurements given by the customer, then you can return it for a refund
or replacement, the choice is yours. Returns are now free inside Kuwait.
We will be happy to offer you a refund excluding shipping / handling costs collected within 7
days of receipt by contacting us. The returns policy does not apply to merchandise that has
been used, washed, damaged, or if any attempt has been made to alter the product. All tags
must be attached to the merchandise and returned in their original condition. You must provide
proof of purchase or an order confirmation number before a return is allowed. We have the
right to refuse returns if the returned goods do not meet the requirements of our return policy.
When we receive your shipment, we will notify you via email. The item/s will be checked and
rejected or approved before a refund is issued. If the conditions of our return policy are met,
we will refund the cost of the merchandise excluding shipping/delivery costs. Returns that do
not comply with our policies will not be accepted and will be sent back to the customer.
Refunds are processed within 2 to 5 business days of receiving them.
For domestic orders: We will collect it from your home or an alternate address for free.
For International Orders: All shipping charges related to returns are at your expense. We do not
cover return shipping costs and have no responsibility for lost returned items. We are happy to
offer you a refund excluding shipping / handling costs collected within 7 days of receipt by
contacting us. The returns policy does not apply to merchandise that has been used, washed,
damaged, or if any attempt has been made to alter the product. All tags must be attached to
the merchandise and returned in their original condition. You must provide proof of purchase
or an order confirmation number before a return is allowed. We have the right to refuse
returns if the returned goods do not meet the requirements of our return policy.
When we receive your shipment, we will notify you via email. The item/s will be checked and
rejected or approved before a refund is issued. If the conditions of our return policy are met,
we will refund the cost of the merchandise excluding shipping/delivery costs. Returns that do
not comply with our policies will not be accepted and will be sent back to the customer.
Refunds are processed within 2 to 5 business days of receiving them.
For domestic orders: We'll collect it from your home or an alternate address for free.
For International Orders: All shipping charges related to returns are at your expense. We do not
cover return shipping costs and have no liability for lost returned items

Faulty Items
We take a great deal of care to quality-check all items thoroughly before they are
dispatched. In the unlikely event that the item is deemed faulty, please contact us at
your earliest convenience but no later than 3 days of receiving your order.
If you would like to exchange a faulty item instead of obtaining a refund, please be
aware that we can only replace it for the same product in the same size, subject to
availability. If a replacement isn’t available you are entitled to a full refund including
shipping costs.